Refund policy

We have a 1-day replacement policy, which means you have 1 day after receiving your item to request a replacement.

Important Points

  • Size-based returns are accepted with a flat ₹100 return fee after inspection. Please check product sizes in the description before ordering.

  • Returns will not be accepted for quality concerns based on personal preference.

  • Replacements will only be issued after inspection.

  • An unboxing video is mandatory to initiate any return or replacement request.

Eligible Cases for 1-Day Replacement

  • Wrong item received — verified via unboxing video.

  • Defective or damaged item received — verified via unboxing video.

Non-Eligible Cases

  • Any item damaged, used, or washed by the customer.

  • Any item not returned in its original packaging with original inserts.

  • Any item not in its original condition.

6-Month Replacement Policy

All our products are covered under a 6-month replacement policy for product quality issues. Customers can share product photographs with our team and request a one-time free product replacement by paying only ₹100 as Shipping & Handling fee. This amount must be prepaid; COD is not available for the Shipping & Handling fee. Damaged products are not covered under this policy.

Partial Prepaid with Cash On Delivery

The nominal fee charged on Partial Prepaid during COD orders is non-refundable. In case of RTO (Return to Origin) on such orders, the customer can use the partially prepaid amount towards a future order.

Refunds

In standard cases, approved returns are credited to your in-store wallet as a discount code or gift card usable on your next order.

Direct refunds to your UPI or bank account are issued only in exceptional cases — for example, where an item is delivered with a multi-week delay, or where a customer has repeatedly received incorrect or damaged items. In such cases, refunds are credited within 4–5 business days, subject to your bank's and payment gateway's processing time.

For Prepaid Orders where delivery could not be completed by our courier partner, refunds will be issued as in-store wallet credit after deducting shipping fees.

How to Start a Return or Replacement

  1. Contact us via [INSERT SUPPORT CONTACT — WhatsApp/email] with your order number.

  2. Share your order number, photos, and unboxing video of the item.

  3. Our team will evaluate your request and confirm eligibility.

  4. If eligible, we will arrange a return courier pickup, or guide you on self-shipping if pickup is unavailable at your pincode.

  5. Once we receive and inspect the item, we will process your approved replacement or issue store credit as applicable.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned or replaced — [INSERT specific non-returnable categories, e.g. opened wellness/spiritual products, activated crystals]. Sale items and gift cards are also non-returnable. Please get in touch if you have questions about a specific item.

Contact

If more than 15 business days have passed since we approved your return, please reach out to us at [INSERT SUPPORT EMAIL] or [INSERT BUSINESS WHATSAPP NUMBER].