DIVINE HEALS

Shipping Policy

Overview

At Divine Heals, we take great care to ensure your crystals, Rudraksha and other sacred products reach you safely and on time. Please read our shipping policy below to understand our process.

Order Verification

Orders are verified for authenticity. If we have any doubt about the address provided, we will call to confirm. Only orders with a verified phone number and verified address are shipped.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. We ship the majority of verified orders within 24–48 hours. Orders placed on weekends or public holidays are processed on the next business day. We do not ship on Sundays. If there is a delay due to high order volume or unforeseen circumstances, we will notify you by email.

Domestic Shipping (India)

•     Standard delivery is a maximum of 7–8 working days after dispatch; many orders arrive sooner depending on your delivery pincode.

•     Express shipping may be available at an additional cost.

•     Delivery timelines may vary depending on your location.

International Shipping

We ship to select international destinations. Delivery usually takes 7–21 business days after dispatch, depending on the destination country. Customs clearance times may affect delivery schedules.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address and order weight. We may offer free shipping on orders,as mentioned on our website.

Order Tracking

Once your order ships, we provide a tracking number by email & Whatsapp so you can monitor your delivery status.

Packaging

All products are carefully packed to ensure they arrive in perfect condition; fragile items are given extra protection.

Customs, Duties & Taxes (International Orders)

Buyers are responsible for any customs duties, taxes or import fees applicable in their country. We are not responsible for delays caused by customs.

Delayed, Lost or Damaged Shipments

If your order is delayed, lost or arrives damaged, please contact us within 48 hours of delivery with your order details, photos of the product and packaging, and (for damage claims) the unboxing video, so we can evaluate and make it right. Please also see our Refund, Return & Cancellation Policy.

Contact

Email: help@divineheals.com |    Phone / WhatsApp: +91 91751 53116

Nothing in this policy limits or waives any non-waivable rights available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023, or other applicable Indian law.